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Support for Libraries

GALILEO provides support to all users through the Contact Us form, but librarians and library staff at participating institutions may also contact GALILEO Support Services by phone or e-mail to report problems, submit IP changes and other requests, or ask questions about the GALILEO project.

Emergency Requests

In the event of a GALILEO-related emergency (examples: GALILEO is unavailable, one or more databases are inaccessible), please do the following:

Emergency support hours are 24 hours a day, Monday through Sunday.

Non-Emergency Requests

For non-emergency, general support, and IP change requests, please use GALILEO’s Contact Us form.

Non-emergency support hours are 8 AM - 5 PM Monday through Friday, with the exception of state holidays.